Date: 23.10.2007 License: Commercial Price: USD 995.00

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Escon SupportPortal offers web-based support solution with Incident Management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. Escon SupportPortal enables organizations to manage their services through a fully integrated solution. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk and call center:
- Track and manage support issues effectively to ensure customer satisfaction
- Reduce support load with Self-Service Portal
- Keep your customers informed about new product's features through News Engine
- Live support chat gives your customers answers to their questions on the spot in real-time
- Make new products versions and documentation always available to right person at right time
- Comprehensive Knowledge Base and procedures
- Allow end users to share experience through Support Forum
- Manage SLA

German, English, French, Spanish

Windows 2000, Windows 2003, Windows XP, Linux, Unix, Javascript, PHP

- 512 MB of physical RAM
- 20 MB of available hard disk space
- Additional hard disk space available for Database and the attachment files

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Escon Information Consulting
Rozencweig bb, Fatmic
72270 Travnik
Bosnia and Herzegovina

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