Active Web Helpdesk - Web-based Helpdesk Manager. It works by routi

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Active Web Helpdesk 2

Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.

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Details:

Date:	08.03.2003
License:	Demoversion
Price:	USD 749.00

Size:	0.5078125 MB
Downloads:	1

Web-based Helpdesk Manager. It works by routi

Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.

Features

Requires Customer registration and email confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
Advance Search Features

search by category
search all words

Supported Languages:

English

Operating Systems:

Windows 2000, Windows XP

System Requirements:

Windows XP/2000 with IIS

Special Limitations:

Company:

Activewebsoftwares
Suile 82
LPL Center
1100 QC
Philippines

More Information:

The following links may provide you further information:

Download
Company Website
Product Website
Full Version

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